I recently decided to update my driver’s license. After all, it still said ‘Under 21’ and has my maiden name stamped across the top of it, even though I just turned 23, and have been married for very nearly a year. A good fellow at work sent me a link so that I could get this dirty work done online, without venturing to the continually crowded DMV. Once on the website, I found the Q&A. Ah ha! There was the question “How do I change my name on my driver’s license?” Perfect! I began to read. Woe is upon me! For it decreed that I must go in person to the DMV and take along a copy of official identification records with both my old name and my new one! *sigh* Well, it was evening, and I had only a half-day of work planned for the following day, and so decided to go after work.
The next afternoon was bright and Arizona sun-shiny. I parked my sturdy blue Kia into one of the few remaining spots and clambered out, locking my doors. Once inside, I stood in line to fill out the necessary paperwork, and then sat in one of the chairs until my number was called.
“Number 488,chair 5,” the loudspeaker droned. I plucked up my purse, gathered the papers, and walked over to the counter. The clerk was rather large, with a bushy brown mullet. Crusty pink nails curled over her fingertips as she skimmed my documents. Finally, she looked up.
“Ye gotcher old license?” she asked.
“Sure.” I pushed it across the plastic tiled desk. She picked it up.
“Gotcher old social security card?”
“No, but I have a certified copy of my marriage certificate.” I gave that to her as well, watching as she defiled that pure parchment with the dirt from her nails. I winced. She perused the certificate.
“Says here ye got married on April 26th last year?”
“That’s right,” I said, sitting straight.
“Don’cha know yer required by law to notify the DMV within 10 days of your name change?”
“Really?” I asked. “I hadn’t heard that.”
“Yep.” She turned back to my papers, then slapped them down on the countertop and swiveled her cracker-crumbed bulk toward the ancient computer that sat to her right. Her nails made clicking sounds as she began typing in my information.
“Uh, is it still possible to get it changed?” I asked, as she was volunteering nothing further than that short “Yep”. She glared at me, her small eyes boring holes in me from their resting place between pudgy cheeks and plucked eyebrow. She said nothing, but turned back to her computer. The nails typed more furiously now.
I sat silently, waiting for her to finish.
Finally she grunted. “That’ll be $1,365.78.” She sat smugly back in her chair.
“What?! That can’t be right,” I objected.
“There’s a late fee for every month you delay in notifying the DMV of your name change,” she smirked.
“Is there, well, some sort of payment plan for this? Because I sure don’t have that kind of money on me right now.”
“Nope.”
“Okay…” I eyed her warily. “I’ll have to write a check then. But I’ll want a copy of that invoice.”
“We don’t take checks,” she said.
“Credit card?”
“Are you trying to be difficult, young lady?” She leaned threateningly over the desk. “Because I don’t take that kind of attitude at my counter!”
“Umm… Ma’am. No. I’m not trying to be difficult. I’m simply asking if you take credit cards.”
“NO!” A dimpled hand slapped down on the counter between us. “We DON’T take credit cards!”
My eyes widened and I surreptitiously backed my chair away.
“Okay… then how I should pay for this?”
“Cash,” she said.
Somehow this didn’t seem right to me.
“Can I talk to a manager about this?” I asked. “This seems a little strange.”
“Ye want a manager?” She actually swaggered in her chair. “Ye ain’t gettin’ one.”
“Ma’am, look. All I’m trying to do is pay my bill, get my name changed and get out of here. You are not helping me. I want to talk to a manager.”
Her mullet shook indignantly. “If you’re going to be difficult than I’m afraid I can’t help you.”
Just then, I spied a meandering lady in the background. A thin lady, with straight, mouse-brown hair in a baggy shirt, but her nametag said “Manager”. I raised my voice as she turned our way.
“Ma’am! Manager!” The fat clerk jumped to her feet as patiently waiting clients turned to watch curiously. The mousy brown manager turned to me. Ouch. Her face was rather sharp, and not that nice. But she came over and asked what the problem was. I told my predicament, and added that I hadn’t the “slightest idea what was wrong with this clerk, but she doesn’t seem to want to help me.”
The mouse turned to face the elephant, but this elephant wasn’t afraid. Her cheeks grew ruddy pink and the slab of fat under her chin wobbled in indignation as she vehemently wove a completely different version of the story. Apparently I had bullied my way into her counter, demanded that she process my paperwork, and then refused to pay a dime.
The mouse eyed me. “You don’t know what’s wrong with her then?”
“What she says isn’t true…”
That mouse had teeth. And she bit. “I suggest you leave before I call the authorities.”
I huffed up and a bit of blue flame rose into my eyes.
“You’re going to believe what she’s telling you?”
“Cindy has been working for this DMV for fourteen years. I have absolute faith in her. Now I suggest you leave.”
“I suggest that you think very carefully about what you are doing, ma’am. If I leave this place I will file a formal complaint against you with every applicable business I know of.”
“You do that,” snapped the mouse. The pink mullet-haired elephant lady sank back into her groaning chair with a self-satisfied smirk on her face.
I, my face and chest flushed with anger, grabbed up my papers, glared the ladies, and turned to go.
“That’ll be $25 for the appointment.”
I turned and faced the two.
“Fuck you,” I politely replied, and left.
(HAHA! None of this really happened… but I enjoyed writing it